Customer Reviews

Hear from our satisfied customers about their exceptional real estate experiences and why they trust us with their property needs.
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4.9+/5 from 348 reviews

I want to give a massive thanks to Nicola MacDonald who managed the sale of my property. Cannot recommend highly enough. Given I live abroad, she helped massively in chasing up the buyer parties and the management company for my property. She acted with a great deal of diligence, scrutinising all the correspondence, ensuring actions and dates were promptly followed up. She kept my conveyancing team on their toes, holding them to account every time they dropped the ball (which they did a lot!). If it wasn't for her efforts, I daresay I'd still be waiting to complete the sale of my house. She made sure I was kept in the loop all the way, keep me updated with how things were tracking with the buyer and what I needed to provide. Honestly think she did most of the work that my conveyancers should have done. If you need a property sold and require someone who will work tirelessly and diligently and treat you with care and respect, then you will not regret engaging and hiring Nicola to be your sales manager. While this sounds like hyperbole, it's not - There's not enough stars available on this review to do her expertise and work justice.

Manny Dhoopher

Nicola and Grant at Choices were brilliant at handling the sale of my flat. They gave me good advice, kept me informed every step of the way, answered emails promptly, and worked hard at marketing a property that wasn't the easiest to sell. They were always kind and courteous, and dealt skilfully with potential buyers. Highly recommended.

Helen Buckfield

A big thank you to Helen for providing a first-class service. She was quick, efficient, and willing to go a little extra mile to help. A true indicator of great customer service is when someone makes the extra effort despite there being no financial reward for doing so. I will certainly be returning to Helen and the team the next time we need support in finding new tenants. Highly recommended.

David Cawley

Nicola McDonald, of Choices Estate Agents Croydon, found a purchaser quickly. Once the sale was agreed, Nicola followed up with the solicitors, the purchaser and me to keep the sale on track. The service provided was excellent.

Chris Cooper

As always Choices Estate Agents have been so professional, especially Jade today, when she promptly returned my dropped call, polite, and friendly first class service.

Ramon Heard

Robyn's service is impeccable replied within 20 minutes and was working on the problem instantly, even picked up my phone call on a Saturday when I didn’t expect him too.

Jenson Broadbent

I had a great experience with Choices Estate Agents, especially working with Jack. He was professional, responsive, and very helpful throughout the entire process. Jack made everything smooth and stress-free, always keeping me updated and addressing any questions promptly. His knowledge and dedication really stood out, and I truly appreciate the support he provided. I would highly recommend Jack and the Choices team to anyone looking for a reliable and efficient estate agent.

Jash Sangani

We met Grant Brown and Nicola MacDonald from Choices estate agents when looking for a property. Our search was in the Sanderstead, South Croydon, Purley and Caterham areas which their South Croydon branch covers. From our first contact with Grant he took the time to understand what it was that we were looking for and this ultimately led us to the lovely house we now own. We had been looking for a while with other agents and had started to feel like we were wasting our time. Grant then talked with us about a lady’s property that was just about to come off the market it sounded perfect for us! He managed to get us in for a viewing really quickly . The house was just what we were looking for! Grant and Nicola were very helpful and professional throughout the process. communication was excellent. Any issues answered quickly and thoroughly. It was a very positive experience with Nicola and Grant. Thank you both very much

Toby Lane

Ebony Ramsey was super helpful, responded quickly and really reassured me when I was stressed about rent during a transition between jobs - thank you so much Ebony!!

Amber Reynolds

Nicola D is absolutely superb : a polished and totally professional service and she is very helpful and knowledgeable in all aspects of property management. Simply 10/10.

Ian Williams

We have been renting with Choices for almost two years now, and they have been very helpful with all our requests, especially Brandon. He has been dealing with us for a few months now, and he is exceptional — he always replies and sorts out any problems as soon as he can

Anu Devasia

Can not fault Brandon Longhurst for his outstanding customer service. We have had consistent communication. Brandon has followed up any issues we have raised and has been extremely helpful. Fantastic customer care.

Kat Towsey